OUR PHONE NUMBER: +77 (756) 334 876
 

Delivery and Return Policy

Delivery & Returns Policy (w.e.f 01-May-2018)

 

1.    When will my order be delivered?

We usually deliver within 3-7 working days of dispatch of the order. In stock sizes can be delivered within 3-4 working days in metro-cities. It may vary location to location.

 

2.    Are there any additional handling charges?

Handling Charges

Type

Below ₹ 1550

Between ₹ 1551 To

₹ 3800

Above

 ₹ 3800

COD

100

130

COD

 NOT AVAILABLE

Prepaid

Free

50

100

 

RETURN POLICY

 

We at 99SHOPPERS.COM work hard to provide our customers with the latest fashion at impeccable quality and amazing prices. If you did not like the fit, color or design simply request return/exchange the product within 07 days of delivery.

To return/exchange a product, simply email us: care@99shoppers.com with your registered email id, mention your order id & name of the customer. Wait for reply upto 02 working hours, Email is mandatory process for exchange or return of the product.

 

A) How do you get exchange?

 

·    Reverse pick up from your shipping address: Our reverse pick-up facility is currently under trial and available only for exchange and selected locations, which fall under the service network of our courier partners.

·      Please Note Reverse Pick-up only available for “EXCHANGE PRODUCTS”. After reverse pickup if decision changed from exchange to return & refund then ₹100 will be charged as a reverse pickup handling charges.

·   In case of order where reverse pickup service not available by our courier partner, customers can self-ship the items to 99SHOPPERS.COM. In this case, a complimentary coupon code equal to Rs. 100 will be issued for future Purchase. The coupon is Non-Refundable or non-negotiable. This will be done post the quality check of all the received items.

 

B) How do you return & get refund?

 

·    Self-ship: You will have to self-ship the product(s) back to us, to reach our Returns Department. For all self-shipped returns, a complimentary coupon code equal to Rs. 100 will be issued for future Purchase. The coupon is Non-Refundable or non-negotiable. This will be done post the quality check of all the received items.

 

 C)-Need to return /exchange – Few points to remember



·     Returns/exchange request need to be placed within 04 days of the delivery of product via EMAIL.

·      All returned items must be unused and unwashed for hygiene reasons, and returned with original packaging and tags in place.

·      In case you received a damaged/defective product, the company should be notified within 48 hours of delivery. We might request you to share snap shot at [email protected]

 

·    We will arrange a reverse pickup once for an exchange only. Any reverse shipment charges other than the one time will be borne by the customer.

   In case of orders where reverse pick-up may not apply, customers can self-ship the items to 99SHOPPERS.COM. In this case, a complimentary coupon code equal to Rs. 100 will be issued for future Purchase. Coupon Non-Refundable or non-negotiable. This will be done post the quality check of all the received items. 

 

·    In case you choose return & refund then the product must be shipped within 07 days of the delivery of product. Once shipped, Please share tracking details on same email and bank details.

·      Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.

·    Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service or INDIA POST(Speed-Post). 

 

 

D) Shipping Address for self-ship products:-

 

·      99shoppers

B-66 ELLBEE Appt.

Ring Road,

Surat-395002 (GUJ.)

Contact- 8980077766

 

E) Refund options for you- The customer can choose to get their refund in the following ways:

 

·     COD Orders: Refund will be given only in BANK ACCOUNT or Coupon in 2-3 working days.

·   Prepaid Orders: Refund will be transferred to same Bank or Card used for making payment in 2-3 working days (Takes 5-8 working days to reflect in same account ) .

 

F) Non-returnable products-

    The products marked with "No Return/Exchange" unless wrong product delivered.

  

G) Terms & Conditions***

    This Return Policy applies to all items (with the exception of items marked with “ No Return / Exchange”) purchased directly from      99SHOPPERS.COM. The policy is subject to change.

    Any type of Handling Charges or Fees charged during placing order are NON-REFUNDABLE. 

    Complimentary Coupon Codes are NON-REFUNDABLE OR NON-NEGOTIABLE.

    Hence, please visit our website www.99shoppers.com for the latest policy.